RESPONSIBLE SOCIAL GAMING POLICY
A1 Development LLC is dedicated to ensuring that your experience on fortunewheelz.com remains a fun and positive form of entertainment. We recognize our responsibility to help you stay in control and remain aware of the potential risks associated with online social gaming.
This Responsible Gaming Policy forms an integral part of our Terms of Use. A1 Development LLC (operating as fortunewheelz.com) is committed to promoting a safe, secure, and socially responsible environment for all our participants.
To support safe and manageable play, we provide a suite of player protection tools and resources designed to assist you at every stage of your journey.
1. Protection of minors
fortunewheelz.com is strictly for individuals aged 21 and older (or the legal age of majority in your jurisdiction). Responsible gaming relies heavily on parental supervision in the digital age.
Tips for parents and households
- Secure your account: keep your username and password confidential.
- Avoid “remember me”: do not use auto-login features on shared devices, especially those accessible by children.
- Supervise devices: monitor the use of mobile devices and computers by minors in your household.
- Financial security: keep bank cards and payment details out of reach of children.
- Filtering software: we recommend using third-party filtering services:
2. Tips for responsible play
- Play for fun: social gaming should be a pastime, not a way to escape reality or generate income.
- Set a budget: determine how much you can afford to spend before you begin. Only purchase Coins within your discretionary budget.
- Set a time limit: decide your session duration in advance and take regular breaks.
- Know the rules: familiarize yourself with game mechanics before playing.
When to abstain
- It interferes with your daily work or family responsibilities.
- You are in recovery for any dependency or addiction.
- You are under the influence of alcohol or other substances.
- Your primary goal is to use winnings to pay off financial debts.
Maintain a healthy balance: never allow your time on the platform to interfere with your job, physical health, relationships, or daily commitments.
3. Gaming management tools
Players have access to direct controls within their account settings.
Spending limits
You may set daily, weekly, or monthly purchase limits.
- Decreasing limits: applied immediately.
- Increasing/removing limits: subject to a 72-hour cooling-off period.
Take a break (timeout)
- Available periods: 24 hours or 7 days.
- Effect: login access is restricted until the period expires.
Self-exclusion
- Duration: minimum 6 months.
- Request via email: support@fortunewheelz.com (subject: “Responsible Gaming Options”).
- Effect: full account access block for the selected period.
- Commitment: players must not attempt to create new accounts during exclusion.
Account deactivation
You may request deactivation if you wish to close your account while preserving account history. Reactivation requires contacting support.
4. Administrative details during restrictions
- Virtual coins: balances remain inactive during restriction and are restored upon reactivation.
- Redemptions: pending redemptions are processed as normal.
- Marketing: excluded players are removed from promotional lists where possible.
- Rewards: no login bonuses or loyalty credits accrue during restriction periods.
5. Educational information & misconceptions
Core principles of play
- Randomness: each game round is independent and unpredictable.
- Operator advantage: games include a built-in mathematical advantage.
Common myths
- “Overdue” fallacy: past outcomes do not affect future results.
- Luck rituals: no mathematical impact on outcomes.
- Time vs probability: longer play does not increase winning odds.
6. Self-assessment
- Do you hide or lie about your gaming activity?
- Do you lose sleep because of gaming?
- Have you skipped responsibilities to play?
- Do you feel guilt or shame about your activity?
- Have you failed to stick to limits?
If you answered “Yes” to most of these, we encourage using self-exclusion tools and seeking professional support.
7. Support organizations
- CGAA: helpline@cgaa.info
- NFCC: non-profit credit counseling network
- FCAA: financial counseling services
These organizations are independent and not affiliated with fortunewheelz.com or A1 Development LLC.
For account-related questions, contact support@fortunewheelz.com.